Upon pick-up and delivery of your vehicle, pay attention to the Bill of Lading (BOL), sometimes called the “Condition Report with Disclaimers” page, and make sure the driver supplies you with your own copy. There are two BOLs for each auto transport, one for pick-up and one for delivery of your vehicle. The BOL contains sketches of all 4 sides of a generic car & SUV. On these sketches, the driver will mark places where she/he sees damage. This allows both you and the driver to know if there was any damage incurred on your car during the shipping process.
Your vehicle must be clean for the report to be accurate. If it’s not clean, the driver will likely indicate it’s too dirty to mark damage. If your car is too dirty to clearly see all of the scratches, dents, chips, etc, then you cannot claim new damage on or after the time of delivery. We wish it weren’t this way, but there are dishonest people out there who try to get their car shipped for free by making fraudulent damage claims. Most of the time these claims are innocent mistakes. Most of us don’t regularly walk around our vehicle looking for any new damage, so we are surprised that there were dings on our vehicle prior to shipping it. If the walk around doesn’t happen at pick-up (because the vehicle is too dirty), you might be indignant, really believing all dings you see were incurred during transport. It’s possible (but very unlikely) that they did happen during transport, but if there was no original inspection, there’s no way to tell for sure.
Damage does occasionally occur. If it does happen during the transportation, make sure to clearly mark it on the BOL at delivery. Usually, there will be an area labeled “exceptions” on the BOL where you can clearly indicate the damage that was present on delivery but not on pick-up. Most of the time it’s small, but you still want the cost of repair covered. That’s why insurance exists and why you want to use a federally licensed company like Carnections.